SMA (Software Maintenance Agreement)
Your SMA contract provides you with the following benefits:
- Software Technical Support: Unlimited, - software technical support via Telephone, Fax - Email.
- Software Enhancement and Maintenance Support: Continuous maintenance and enhancement of our PC-DMIS software including global updates.
- SMAs include accessibility to available software maintenance releases.
- Customer Relations Support: Assistance with any problems and/or questions regarding service, special projects, retrofits, training, products, contracts, etc.